Compliments, Comments and Complaints

 

We welcome any comments that you have about the service that we provide. You can comment about our service here or if you wish to comment in person then please call 01604 419600.

 

You can add or view comments at the bottom of this page.

 

When adding a comment, you can simply leave your intials and/or a brief description of who you are, instead of your full name to the name entry box if you wish to. Also you do not need to add anything to the home page section and your email address will not be made public. 

 

You can find any comments left here under the comment entry panel below.  

 

Anonymous Feedback Form

The Feedback link to the left is a restricted area for current clients and staff and as such is not made public. 

 

At Harlestone Home Care we relish any feedback to the company regarding the services that we provide. All feedback is welcome both good and bad as this enables us to make improvements to any areas that need to be developed or upgraded.

 

Sometimes it can be difficult to tell people how you really feel. With this in mind, the form in the restricted area enables you to leave feedback anonymously. You do not have to give a name unless you want to. Any messages sent to us through this form will be adressed by the office team and provided they are not of a confidential nature be included in our news feed along with steps we have taken to address any issues. 

 

For further information regarding Complaints, please see the bottom of this page. A copy of the complaints procedure is available upon request.

Comments

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  • Carrianne Butcher (Thursday, June 25 20 12:49 pm BST)

    Provided to HHC by the daughter of a client on 10.06.2020.
    Added to comments via HHC.

    We as a family would like to thank you so much for the care you gave my mother during the last few months and stepping in at the last minute. Every member of your staff was excellent and one in particular was especially good picking up that she was not well and sorting things for us during this difficult time.
    I would not hesitate in recommending you.

  • Carrianne Butcher (Thursday, June 25 20 12:19 pm BST)

    Provided to HHC by the daughter of a client on 26.05.2020.
    Added to comments via HHC.


    Thank you all very much for looking after my mother for the past few weeks we have been very happy with the service you provided. Going the extra mile when needed.
    I will be very happy to recommend your services.

  • Carrianne Butcher (Thursday, June 25 20 12:17 pm BST)

    Provided to HHC by the Granddaughter of a client on 03.05.2020.
    Added to comments via HHC.


    We would just like you to pass on our appreciation and gratefulness to one of your staff members tonight as we have seen that nan was being difficult and the care worker was so patient and consistent with her.
    We really appreciate the hard work and care towards nan it really hasn’t gone unnoticed by the family.

  • Carrianne Butcher (Thursday, June 25 20 12:14 pm BST)

    Provided to HHC by the family of a client who are shielding during lockdown and COVID-19 on 19.04.2020.
    Added to comments via HHC.


    I hope you are all keeping well 🤞. I wanted to drop you a line to express my gratitude for the care you have given Mum (and me!). I’m sorry it’s taken me so long to send this much overdue message . I can’t believe how time has flown and how, unbelievably, I’m busier than ever ! I have nothing to complain of though because thankfully we are all well.

    I am very grateful for the care you have given Mum. I know she misses you and at times she has felt quite lonely. Having independent care actually contributed to her identity, and it took the new circumstances for me to realise that “care” actually also equates to “independence”......Or maybe that’s just the HHC effect!

    Thank you for your kindness and patience. We look forward to being clients again, hopefully in the near future.

  • Carrianne Butcher (Thursday, June 25 20 12:07 pm BST)

    Provided to HHC by the daughter of a client on 10.01.2020.
    Added to comments via HHC.


    Could you please pass on our eternal heartfelt thanks to ALL those who have worked alongside us to keep Mum safe at home ... this was always her wish.

  • Carrianne Butcher (Thursday, June 25 20 12:06 pm BST)

    Provided to HHC by the daughter of a client on 12.08.2019.
    Added to comments via HHC.


    Thank you and all your staff for looking after my Mum so well. Thank you all for your kindness and professionalism in the short time you have been attending to Mum's needs.

  • Carrianne Butcher (Thursday, June 25 20 12:03 pm BST)

    Provided to HHC by the daughter of a client on 02.07.2019.
    Added to comments via HHC.

    Please pass on our thanks to your care worker for today’s notes on App... she and I discussed a few things when I was at the house and she’s kindly made time to follow through. Would you let her know, I’ll take the 2 chairs to Mums, will put them in sliding door shed if she (or anyone), wants to sit and have cup tea with mum in the garden.
    Thanks also to your care worker for being kind enough to pop over when mum pressed button last Thursday. I’m speaking to family to ensure they don’t ask you again as it’s down to us to check on her.

  • Carrianne Butcher (Thursday, June 25 20 11:50 am BST)

    Provided to HHC by the daughter of a client on 02.07.2019.
    Added to comments via HHC.

    Please pass on our thanks to your care worker for today’s notes on App... she and I discussed a few things when I was at the house and she’s kindly made time to follow through. Would you let her know, I’ll take the 2 chairs to Mums, will put them in sliding door shed if she (or anyone), wants to sit and have cup tea with mum in the garden.
    Thanks also to your care worker for being kind enough to pop over when mum pressed button last Thursday. I’m speaking to family to ensure they don’t ask you again as it’s down to us to check on her.

  • Carrianne Butcher (Thursday, June 25 20 11:39 am BST)

    Provided to HHC by the daughter of a client 03.04.2019.
    Added to comments via HHC.

    Just wanted to say thank you so much for working with us over the tricky few months when things weren’t going so well. Mum seems to be responding so positively to the regulars (and one in particular) just like she does family ...
    We’re so grateful .. please pass on our appreciation :)

  • Carrianne Butcher (Thursday, June 25 20 11:36 am BST)

    Provided to HHC by the daughter of a client on 04.03.2019.
    Added to comments via HHC.
    For your info, the review outcome is excellent, very little decline! Medication remains unchanged.

    The dementia nurse says all involved in Mum’s Care should give themselves credit for this, we emphasised how grateful we were that the Care from Harlestone is efficient and thoughtful, she thought the App was very helpful for families (which it is) to enable us to have an immediate insight.
    So.. please pass on our thanks to all !

  • medaalfonsi.jimdo.com (Monday, May 08 17 03:22 pm BST)

    You can definitely see your enthusiasm in the work you write.
    The sector hopes for more passionate writers like you who are not afraid to say how they believe.
    Always follow your heart.

  • Angela (Monday, December 19 16 09:20 pm GMT)

    My mother has received the most excellent care over the last 12 months, thanks to all the hhc carers, you are brilliant.

  • Angela (Wednesday, November 23 16 06:46 pm GMT)

    Excellent care for my 92 yr old mother, adjustments needed following stay in hospital, they are brilliant and have a great team of carers to support mother.

  • BL (Saturday, April 18 15 01:31 pm BST)

    Can't fault this team.
    My Mother feels very safe with them and her face lights up with a big smile when the girls arrive.
    We would be lost without them.

  • LS - Care in place for Mother. (Saturday, April 18 15 01:29 pm BST)

    Please feel free to use me as a reference for anyone who wishes to use your services.

  • Live in carer supported to look after my client by HHC (Sunday, February 22 15 05:26 am GMT)

    It's easy in this job to just come in and complete the tasks that need doing. Your staff are different, they actually see the person for who they are and not just the jobs that need doing. Its
    wonderful!

  • DW (Tuesday, February 17 15 08:16 pm GMT)

    I couldn't wish for a better team! My Mother in Law loves the staff coming in. She knows all of the girls names and is always asking when they will be here. She's asked so much that we have had to
    put a clock at the end of the bed!

  • VW - The staff at Harlestone Home Care visit my husband. (Thursday, February 05 15 09:15 am GMT)

    Your staff are so lovely! The way that they all get on, it's just like family.
    Please don't ever let that change.

Complaints

Unless client concerns are made known to Harlestone Home Care then the company is powerless to make the necessary changes to ensure the correct standard of care required by the client is reached. With this in mind, we ask that people please inform us of any areas that they are unhappy with or that would benefit from improvement.

Complaints can also be made with the Care Quality Commission and the local Adult Care Team and you can find details of these bodies in the information section of this website.

 

Harlestone Home Care

Brick Barn 1st Floor

Home Farm Business Park

Church Way

Whittlebury

NN12 8XS

Telephone: 01604 419600

Carrianne.butcher@harlestonehomecare.co.uk

LGO

A complaints form can be found at;

http://www.lgo.org.uk/forms/ShowForm.asp?fm_fid=62

or telephone contact can be made on;

0300 061 0614

8.30AM – 5PM Monday – Friday.

FIND US AT:

Brick Barn 1st Floor,

Home Farm Business Park

Church Way

Whittlebury

NN12 8XS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A Member of the United Kingdom Home Care Association

 

 

 

 

 

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