We welcome any comments that you have about the service that we provide. You can comment about our service here or if you wish to comment in person then please call 01604 419600.
You can add or view comments at the bottom of this page.
When adding a comment, you can simply leave your intials and/or a brief description of who you are, instead of your full name to the name entry box if you wish to. Also you do not need to add anything to the home page section and your email address will not be made public.
You can find any comments left here under the comment entry panel below.
At Harlestone Home Care we relish any feedback to the company regarding the services that we provide. All feedback is welcome both good and bad as this enables us to make improvements to any areas that need to be developed or upgraded.
Sometimes it can be difficult to tell people how you really feel. With this in mind, the form in the restricted area enables you to leave feedback anonymously. You do not have to give a name unless you want to. Any messages sent to us through this form will be adressed by the office team and provided they are not of a confidential nature be included in our news feed along with steps we have taken to address any issues.
For further information regarding Complaints, please see the bottom of this page. A copy of the complaints procedure is available upon request.
Unless client concerns are made known to Harlestone Home Care then the company is powerless to make the necessary changes to ensure the correct standard of care required by the client is reached. With this in mind, we ask that people please inform us of any areas that they are unhappy with or that would benefit from improvement.
Complaints can also be made with the Care Quality Commission and the local Adult Care Team and you can find details of these bodies in the information section of this website.
Harlestone Home Care
Brick Barn 1st Floor
Home Farm Business Park
Telephone: 01604 419600
A complaints form can be found at;
or telephone contact can be made on;
0300 061 0614
8.30AM – 5PM Monday – Friday.