Compliments, Comments and Complaints

We welcome any comments that you have about the service that we provide. You can comment about our service here or if you wish to comment in person then please call 01604 419600.

When adding a comment, you can simply leave your intials and/or a brief description of who you are, instead of your full name to the name entry box if you wish to. Also you do not need to add anything to the home page section and your email address will not be made public.

You can find any comments left here under the comment entry panel below.

The Feedback link to the left is a restricted area for current clients and staff and as such is not made public.

For further information regarding Complaints, please see the bottom of this page. A copy of the complaints procedure is available upon request.

Comments

medaalfonsi.jimdo.com (Monday, May 08 17 03:22 pm BST)

You can definitely see your enthusiasm in the work you write.
The sector hopes for more passionate writers like you who are not afraid to say how they believe.
Always follow your heart.
Angela (Monday, December 19 16 09:20 pm GMT)

My mother has received the most excellent care over the last 12 months, thanks to all the hhc carers, you are brilliant.
Angela (Wednesday, November 23 16 06:46 pm GMT)

Excellent care for my 92 yr old mother, adjustments needed following stay in hospital, they are brilliant and have a great team of carers to support mother.
BL (Saturday, April 18 15 01:31 pm BST)

Can't fault this team.
My Mother feels very safe with them and her face lights up with a big smile when the girls arrive.
We would be lost without them.
LS - Care in place for Mother. (Saturday, April 18 15 01:29 pm BST)

Please feel free to use me as a reference for anyone who wishes to use your services.
Live in carer supported to look after my client by HHC (Sunday, February 22 15 05:26 am GMT)

It's easy in this job to just come in and complete the tasks that need doing. Your staff are different, they actually see the person for who they are and not just the jobs that need doing. Its
wonderful!
DW (Tuesday, February 17 15 08:16 pm GMT)

I couldn't wish for a better team! My Mother in Law loves the staff coming in. She knows all of the girls names and is always asking when they will be here. She's asked so much that we have had to
put a clock at the end of the bed!
VW - The staff at Harlestone Home Care visit my husband. (Thursday, February 05 15 09:15 am GMT)

Your staff are so lovely! The way that they all get on, it's just like family.
Please don't ever let that change.

Complaints

Unless client concerns are made known to Harlestone Home Care then the company is powerless to make the necessary changes to ensure the correct standard of care required by the client is reached. With this in mind, we ask that people please inform us of any areas that they are unhappy with or that would benefit from improvement.

Complaints can also be made with the Care Quality Commission and the local Adult Care Team and you can find details of these bodies in the information section of this website.

Harlestone Home Care

Brick Barn 1st Floor

Home Farm Business Park

Church Way

Whittlebury

NN12 8XS

Telephone: 01604 419600

Carrianne.butcher@harlestonehomecare.co.uk

LGO

A complaints form can be found at;

http://www.lgo.org.uk/forms/ShowForm.asp?fm_fid=62

or telephone contact can be made on;