Compliments, Comments and Complaints
We welcome any comments that you have about the service that we provide. You can comment about our service here or if you wish to comment in person then please call 01604 419600.
When adding a comment, you can simply leave your intials and/or a brief description of who you are, instead of your full name to the name entry box if you wish to. Also you do not need to add anything to the home page section and your email address will not be made public.
You can find any comments left here under the comment entry panel below.
The Feedback link to the left is a restricted area for current clients and staff and as such is not made public.
For further information regarding Complaints, please see the bottom of this page. A copy of the complaints procedure is available upon request.
Comments
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You can definitely see your enthusiasm in the work you write.
The sector hopes for more passionate writers like you who are not afraid to say how they believe.
Always follow your heart. -
My mother has received the most excellent care over the last 12 months, thanks to all the hhc carers, you are brilliant.
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Excellent care for my 92 yr old mother, adjustments needed following stay in hospital, they are brilliant and have a great team of carers to support mother.
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Can't fault this team.
My Mother feels very safe with them and her face lights up with a big smile when the girls arrive.
We would be lost without them. -
Please feel free to use me as a reference for anyone who wishes to use your services.
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It's easy in this job to just come in and complete the tasks that need doing. Your staff are different, they actually see the person for who they are and not just the jobs that need doing. Its
wonderful! -
I couldn't wish for a better team! My Mother in Law loves the staff coming in. She knows all of the girls names and is always asking when they will be here. She's asked so much that we have had to
put a clock at the end of the bed! -
Your staff are so lovely! The way that they all get on, it's just like family.
Please don't ever let that change.
Complaints
Unless client concerns are made known to Harlestone Home Care then the company is powerless to make the necessary changes to ensure the correct standard of care required by the client is reached. With this in mind, we ask that people please inform us of any areas that they are unhappy with or that would benefit from improvement.
Complaints can also be made with the Care Quality Commission and the local Adult Care Team and you can find details of these bodies in the information section of this website.
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Harlestone Home Care 54 Upper Harlestone Northampton NN7 4EH Telephone: 01604 419600 |
LGO A complaints form can be found at; http://www.lgo.org.uk/forms/ShowForm.asp?fm_fid=62 or telephone contact can be made on; 0300 061 0614 8.30AM – 5PM Monday – Friday. |
FIND US AT:
GRANGE FARM HOUSE
HOLDENBY
NN6 8DJ
To link to Google Maps for directions, please click Here Opens in a new window.
When you get to google maps, click on Harlestone Home Care on the left and then directions,you will then be able to add your post code and enter.
A Member of the United Kingdom Home Care Association
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