The Care Quality Commission is changing the way that it carries out its inspections.
To find out about how the CQC regulates services for people in their own homes please click Here.
We gained a GOOD overall at our first CQC inspection! As we have been open for two years and seven months without any previous CQC audits we are very proud of what we have achieved. Click here to see our report/rating.
Although we recieved an area of improvement, this was addressed at the time of inspection by the management team to the satifaction of the CQC inspector. The decsion the inspector made was however open to interpretation. We disagreed with what the inspector said and this has been checked with UKHCA (UK Home Care Association) and they have agreed with Harlestone Home Care. CQC's own guidence had been followed to the letter since the foundation of the company and the team at HHC are continuing discussions with CQC in order for any grey areas to be made clearer.
Its unlikely we will have another inspection within the next two years however we would like to use the knowledge gained from our first inspection to further improve the service that we are already so proud of. Our goal is to be even better at our next inspection and to continue to aspire to be the company of choice for private clients in the home care sector.
If you require any further information or have any questions please contact the office on 01604 419600 or go to the CQC website for full inspection details.